Refund & Cancellation Policy

1. Try it free before you pay

Every ClipAngles event starts on a free plan, so you can create your event, generate your QR code, and test the full upload experience before paying for anything. We encourage you to do this first. Because you can confirm the service works for you before you buy, most questions are best solved by trying the free plan or by talking to us — not by a refund.

2. Something wrong? Contact support first

If anything isn't working the way you expected, please email us at agoodpieceart@gmail.com before your event where possible. In most cases we can fix the issue quickly. Where a refund is the right outcome, we'll sort it out with you directly. Refund requests are reviewed individually rather than granted automatically.

3. When we refund

We will always make these right:

• Duplicate or accidental charges — if you were billed twice or in error, we refund the extra charge in full.
• A genuine fault on our side — if the service failed because of a technical problem we caused (for example, uploads or the live photo wall did not work) and our team could not resolve it, we will issue a full or partial refund, or a credit toward a future event, agreed with you.

4. When a refund does not apply

Because ClipAngles is a digital service delivered around your event, refunds are not available in these cases:

• The event has already taken place and guest photos or videos were collected or downloaded — the service was delivered.
• A change of mind after your event, or after you have shared your QR code and guests have begun uploading.
• Album recovery purchases (paying to reopen an archived album) once the album has been reopened, since access was already restored.

5. How refunds are processed

Approved refunds are returned to your original payment method through our payment provider. Depending on your bank, this typically takes 5–10 business days to appear after we confirm it.

6. Contact

For any refund, cancellation, or billing question, email us at agoodpieceart@gmail.com and we'll respond as soon as we can.